Free trial
Every paid plan starts with a 7 day free trial. No card is charged during the trial. If you cancel before it ends, you are not billed at all.
Our Free plan has no time limit and no card on file.
Cancelling
You can cancel at any time from your account settings, with no notice period and no cancellation fee.
When you cancel, your subscription stays active until the end of the period you already paid for. You keep full access until that date, and you are not billed again.
Refunds
We offer a 14 day money-back guarantee on your first payment. If EasyShift is not right for you, write to us within 14 days of that first charge and we will refund it in full, no questions asked.
After that first period, subscription payments are generally non-refundable, because you had access to the service for the period you paid for. We will still refund in full when:
- You were charged after cancelling.
- You were charged twice for the same period.
- A fault on our side made the service unusable for a significant part of the period.
If you upgrade or add staff mid-period, we bill only the prorated difference. If you downgrade, the credit is applied to your next invoice rather than paid out.
Annual plans
Annual plans are also covered by the 14 day money-back guarantee on the first payment. After 14 days, an annual plan can be cancelled for the next renewal but is not refunded for the remainder of the current year.
How to request a refund
Email support@easyshift.team from the address on the account, and tell us which charge you mean. We reply within one business day and approved refunds are issued within 5 to 10 business days, back to the original payment method.
Card payments are processed by Stripe. EasyShift is the seller of record, so your statement shows EasyShift, and refunds are returned to the original card through Stripe.
Hardware and add-ons
Physical products and paid add-ons are not part of the subscription plans and are billed separately. Unused hardware in its original condition can be returned within 30 days of delivery for a refund of the item price. Return shipping is on the buyer unless the item arrived faulty.
Questions
Anything unclear, ask before you buy rather than after: support@easyshift.team.